Speaking topics

Take your customer service to the next level with this interactive session.

How to overcome the mindset of sales and selling.

It's your job. It's my job. It's our job. Creating a sense of ownership across the bank.

You see an employee struggling, but you can't stop what you're doing to help her. In this session, you'll learn how to coach an employee in under 10 seconds or 10 minutes. 

Remember your first day? Remember how overwhelming it was? In this session, you'll learn how to use coaching to help your new hire become successful on their first day.

As a leader, your support and coaching are needed now, more than ever. Your new employee will start making more and more mistakes as they learn. Keep their confidence up through coaching.

Your top performing employee needs coaching, support, encouragement, and more. Don't reward her with more work (unless that's a goal of hers). Learn how to help this employee continue to grow and shine.

Do you have an employee who is quite comfortable where he is? You see potential, but he is not interested. He loves his job and loves going home. Learn how to coach an employee who is happy where he is.

Do you have an employee that has stopped contributing? She used to be a top performer, but the fire has gone out. She is burned out. Learn how to reignite the energy and enthusiasm this employee once had.

Limiting beliefs like this one can hold you back. Learn how to overcome the imposter syndrome and give yourself the confidence (and credit) you deserve.

Conflict isn't bad. Avoiding and not resolving conflict can cause so much damage in a team. Learn how to address and resolve conflict as a leader.

The best leaders are incredible communicators. Yet, poor communication costs financial institutions billions in productivity, trust, customer service, sales, and more every year. Learn how to make sure that what you say and what is heard are the same.